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SHIPPING & RETURNS

1.Shipping


Tracking Information:

After the goods are dispatched,  you will receive a shipping confirmation email including the tracking number of  your order. Please offer a real and effective e-mail address, which the  delivery status of goods can be informed prompt.



Delivery Time:

The orders usually are dispatched within 24 hours from the order date. After the goods are dispatched, we will provide you a tracking number for tracking online. As usual,it takes 5 to 7 business days to your door.Your satisfaction is what we strive for.



2. Return  Policy


Notes

---- If you want to  return your items, you must contact us for our shipping address. And all items  must be with original status: unworn, unwashed, and with all tags attached.
---- Before you  place an order, you need to confirm the color, size and style we offered, and  if it is not the quality problems, return shipping fee should be paid by buyer.
---- If it is the  quality problem or mistaken version, please take photos of the item and send  the pictures to us. We will take full responsibility for the quality problem  item.
---- If you would like  to exchange for other style or request refund, please inform us the tracking  number after the items be shipped back. Once we receive the items, we will ship  the new item you reorder or refund your payment.
---- We are not  responsible for packages lost in transit.
---- If you have any questions about returning your products,  please contact us!

We do our best to provide you 100% satisfaction. If you want to apply a return, please first contact our customer service and informed of the reason for returning. All items sent back to us must be complete in the original condition with all tags and labels: unused, not worn, altered or washed, etc. you can enjoy return service, over the period required we will not to return or exchange.


No return or exchange under these situations:

1) We do not accept items that with any quality problem  which is due to subjective awareness of defective goods.
2) We do not accept the returns of any item that has been used, damaged,  engraved, or altered by the third party.
3) We do not accept items that are unauthorized, packaged incorrectly, or  improperly insured. We appreciate your understanding.


Order Cancellation

If you  have placed an order and would like to cancel it later, please contact our  customer service representative as soon as possible. But if your order has been  dispatched, we will have no way to cancel it. Thanks for your understanding.

Friendly Notice
If you did  not receive your tracking number within 3 days after placing your  order, your e-mail server may have treated it as spam. In this case, please  contact us for assistance.


3.Contact Us


service@tvjiong.com